Privacy Policy

1. Who we are

Roduelz (roduelz.com) is operated by [COMPANY LEGAL NAME], [REGISTERED ADDRESS] ("Roduelz", "we", "us"). We are responsible for (the "controller" of) the personal information described in this policy. Contact us at support@roduelz.com.

Roduelz is independent and is not affiliated with, endorsed by or sponsored by Roblox Corporation.

2. The short version

• We collect only what we need to run fair, paid 1v1 matches, handle payments and stop cheating.
• We do not sell your personal information, and we do not show ads.
• We do not use advertising or analytics cookies, or third-party trackers.
• We never ask for your Roblox password or login cookies.
• There is no player-to-player messaging on Roduelz.

3. Information we collect

Account information

• Your email address and the display name you choose.
• Your password, stored only as a secure hash (we cannot read it).
• The time you confirmed you are 18 or older.
• The type of device you play on (for example, computer or phone), so we can offer suitable games.

Roblox account information

When you link a Roblox account, we read your public Roblox profile and store your numeric Roblox user ID, username, Roblox display name, profile picture link and account creation date. We use the creation date to apply our account-age rules.

Match and activity information

• Your match history, results, and any reports or disputes you file.
• Evidence you attach to a dispute, such as a video link and your description.

Wallet and payment information

• Your credit balance and a record of every credit movement (deposits, entry fees, winnings, fees, refunds).
• Deposit and withdrawal records, including payment references, the cryptocurrency addresses you give us, and the Revolut or Wise username or email you give us for payouts.

We do not receive or store full card numbers. Card and crypto payments are handled by our payment providers.

Security and anti-fraud information

• Security information about your connection and device (such as your IP address), stored only in a scrambled (hashed) form. We use it to keep accounts secure and prevent fraud, and delete it automatically after a limited period.
• Security logs of important account actions, such as sign-ins, password changes and withdrawals.
• One-time links we email to you (for example, to confirm your email or a withdrawal), stored in hashed form.

Support messages

If you email us, we keep your message and our reply so we can help you.

4. What we never collect

We never collect your Roblox password, security codes or login cookies, and we never ask you for them. We do not collect your home address, phone number or government ID as part of normal sign-up.

5. Cookies and bot checks

We only use cookies that are strictly necessary for Roduelz to work:

• Session cookie: keeps you signed in.
• Security cookie: a random ID used to keep accounts secure and prevent fraud.
• Referral cookie: remembers who referred you, so referral rewards go to the right person.

When you sign up or sign in, a bot check provided by Vercel (BotID) runs in your browser to block automated sign-ups. Because these cookies and checks are necessary to run the service and keep it secure, they cannot be switched off.

6. How we use your information and why

• To provide Roduelz (create your account, link Roblox, run matchmaking and matches, record results, manage credits, deposits and withdrawals, and send service emails). Legal basis: performing our contract with you.
• To keep Roduelz fair and secure (detect multiple accounts, cheating, collusion, bots and payment fraud, review disputes, and protect accounts). Legal basis: our legitimate interest in running a fair and secure platform, and protecting players.
• To meet legal duties (keep financial and accounting records, respond to lawful requests, and meet anti-fraud and anti-money-laundering obligations that apply to us). Legal basis: legal obligation.
• To answer support requests and appeals. Legal basis: contract and legitimate interests.

Our systems may flag suspicious activity, but a person reviews it before any account is suspended. We do not make decisions to ban you based on automated signals alone.

7. Who can see your information

• Your opponents see your username.
• Eligible players appear on leaderboards automatically, with their username. You cannot opt out of leaderboards.
• Our staff can see account, match, payment and security information only as needed for their role, and their important actions are logged.
• We may share information with authorities or others where the law requires it, or where needed to protect our users, prevent fraud or enforce our Terms.

8. Service providers we use

We use these service providers, who process information for us under our instructions:

• Vercel: website hosting and bot protection.
• Neon: database hosting.
• Inngest: background jobs.
• Resend: sending our emails.
• ImprovMX: forwarding emails sent to our support address.
• BTCPay Server (hosted on Hetzner) and NOWPayments: cryptocurrency payments and payouts.
• Revolut and Wise: deposits and payouts you choose to make with them.

We also read public profile information from Roblox to link your account. We only read public data; we do not send your Roduelz information to Roblox.

9. International transfers

Our service providers may process information in countries other than yours, including the United States. Where the law requires it, we use appropriate safeguards for these transfers, such as standard contractual clauses.

10. How long we keep information

• Security information about your connection and device: deleted automatically once it is no longer needed for security and fraud prevention, normally within a few months.
• Account, match and support information: kept while your account is open, and deleted or anonymised after you close it, except as below.
• Wallet, payment and withdrawal records, and records needed to prevent fraud or repeat abuse (such as which Roblox account was linked to a banned account): kept for [RECORD RETENTION PERIOD], or longer if the law requires.
• Security logs: kept as long as needed to protect accounts and investigate incidents.

11. How we protect your information

We use encrypted connections (HTTPS), hashed passwords and tokens, keyed hashing for IP and device information, access controls and multi-factor authentication for staff, and logs of staff actions. No system is perfectly secure, so please use a strong, unique password. If a data breach affects you, we will tell you when the law requires us to.

12. Your rights

Depending on where you live, you may have the right to:

• access a copy of your personal information;
• correct information that is wrong;
• ask us to delete your information;
• object to or ask us to limit some uses of your information; and
• complain to your local data protection authority.

To use these rights, or to ask us to delete your account, email support@roduelz.com from the email address on your account. We may need to confirm it is you. Some records, such as financial and fraud-prevention records, may be kept after deletion where the law requires or allows it (see section 10). You can change your display name at any time in your account settings.

13. Age limit

Roduelz is only for people aged 18 or older. We do not knowingly collect information from anyone under 18. If we learn that an account belongs to someone under 18, we will close it and delete their information, except records we must keep by law. If you believe a child is using Roduelz, please contact us.

14. Changes to this policy

We may update this policy. If we make an important change, we will tell you by email or on the site. The "Last updated" date at the top shows when it last changed.

15. Contact us

Privacy questions or requests: support@roduelz.com. Automated emails from us come from noreply@roduelz.com.